Troubleshooting guide

Use this guide to help you diagnose and resolve common issues that arise when you call the PaLM API. If you encounter API key issues, ensure you have set up your API key correctly per the guidance here.

Check your API calls for model parameter errors

Ensure your model parameters are within the values specified below:

Model parameter Values (range)
Candidate count 1-8 (integer)
Temperature 0.0-1.0
Max output tokens Use get_model (Python) to determine the maximum number of tokens for the model you are using.
TopP 0.0-1.0

Check if you have the right model

Ensure you are using a supported model. Use list_models (Python) to get all models available for use.

Safety issues

If you see a prompt was blocked because of a safety setting in your API call, review the prompt with respect to the filters you set in the API call.

Known issues

  • Mobile support for MakerSuite: While you can open the website on mobile, it has not been optimized for small screens.
  • The API supports only English. Submitting prompts in different languages can produce unexpected or even blocked responses.

File a bug

File an issue in Github to ask questions or submit feature requests or bugs.